Blog
Notes on keeping a store call.
Short guides for the person who picks up the phone. The subject is always the same: the number, the order, and the note.
Customers should see the store number.
A personal mobile answers once. The store line is the number they can call back, and the number the next person on the desk can answer.
Write the promise on the order.
A note in a private app disappears when the shift ends. The order in Shopify does not. That is where the promise belongs.
Add Call us to the theme.
A delivery problem should not start with a hunt through the footer for a phone number. Put the button where the shopper already is.
What the next shift needs to read.
Order, what changed, and what happens next. Three lines are enough for someone who was not on the call.