Terms

Terms for using CustomerOS.

CustomerOS is phone support for a Shopify store. Installing the app means the store’s staff may call customers, answer calls to the store line, and save notes on customers and orders.

The store is responsible for the call

The store decides whom to call and what to say. Calls must follow the laws that apply to that store, including rules about marketing calls, recording, and consent. Turning on recording, on a plan that includes it, is the store’s choice.

Plans and minutes

Prices on this site are per month: Starter $19, Growth $49, Business $99. Each plan includes a number of voice minutes, calls, people, and store numbers for a billing period. Calls can continue past the included minutes or calls. That extra use is billed with the plan. There is no separate credit pack.

Shopify and the carriers

The app is installed through Shopify. Voice calls are connected through Twilio. A store number may be ordered through Telnyx. Those services have their own terms. CustomerOS uses customer and order data to place the call and write the note, as described on the privacy page.

Stopping

Uninstalling the app in Shopify stops new access to the store. Shop data is removed when that shop’s record is deleted.

Questions

Email support@customeros.dev.